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Welcome to The Frankfurt Nanny Agency UG (haftungsbeschränkt) privacy policy.

Please read through carefully.

This privacy policy describes how and why we obtain, store and process data which can identify you directly or indirectly. This policy applies where we are acting as a data controller for the personal information of any individual or group of individuals who use or participate in our childcare and household staff matchmaker service (the “Service”) or visit our Site.

The Frankfurt Nanny Agency UG (haftungsbeschränkt) is registered in Frankfurt, Germany with registration number 90337186455, registered at Fallerslebenstrasse 12, 60320 Frankfurt (“we”, “us” and “our”).

Our website address is (the “Site”).

If you would like to get in touch, you can contact us by email to

We do update this policy from time to time so please do review it regularly.


References to the processing of information includes the collection, use, storage and protection of data. For your security, personal information collected by us will only be processed in accordance with this privacy policy.

We have created this privacy policy in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal information and on the free movement of such data, known as the General Data Protection Regulation (GDPR).

Your secutiry

We take your privacy and data security very seriously. We will ensure that any information obtained from you is treated as private and confidential by us and anyone else involved in delivering our Service.

To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process. Anyone processing personal information in our team or on our behalf must do so in accordance with this policy and on the basis that we are satisfied that they can and will adhere to our high standards for data protection and security.

The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any username and password you use for accessing our Site confidential.

Personal information we collect

We may collect the following types of information from you, some of which is considered personal information under GDPR:

  1. If you are a child carer (e.g. a nanny, nanny housekeeper, maternity nurse, night nanny, governess or similar) or another type of household staff (e.g. a personal assistant or house cleaner): your name, address, email address, phone number, profession and employment history, personal identification (such as a passport or drivers license), visa if applicable, DBS check, first aid certifications, medical / health conditions which you provide as part of any application which could be relevant a childcare position, smoking habits, and any other information which we request from you as part of our matchmaking process which might interest a parent or someone looking for some help at home (such as, but not limited to, your location preferences, your previous sick days taken, your availability and written references from your previous jobs). As part of our Service, you may also receive reviews on our Site, for example from parents or others who we connect you with and who hire your services. These will form part of your online profile with us.

  2. If you are a parent or anyone looking for a child carer or other household staff: your name, address, email address, phone number, profession, ages of children, and any other information we think might be helpful to make a successful match with a child carer or other type of household staff you are looking for.

  3. If you are a visitor to the Site: we may now or in future collect information on the way visitors explore and use our Site. This may enable us to better track and understand how visitors are using our Site and we can improve it.


How we collect personal information

We collect information from you when you fill out contact forms or other enquiry forms on our Site, or when you complete online surveys for us. We are also developing our Site further to create more functionality which may enable us to collect more information when you visit it, such as IP addresses, analytics on interaction with our web-pages, and other similar browser information.

We also collect information when you provide it to us by email, during interviews which we conduct in person and by phone, and other interactions which you have with us.


Why we collect personal information

The principal reason for collecting personal information from our child carers, household staff, parents, and anyone else using is to provide the best matchmaking service that we can to them, which is fully tailored to their specific needs and requirements. 

We use the information collected from child carers and other household staff to review and analyse their suitability for our Service, and to do our best to ensure that if we secure a match for them, that the match will be a strong fit for both sides. We take into account both subjective and objective criteria.

Subjective criteria might include personality traits, parenting style, approach to routine and discipline. Objective criteria might include geographic proximity, qualifications, rights to work and level of experience.

Similarly, the information collected from parents and others looking to hire child carers and/or other household staff allows us to confirm suitability for our Service, and to ensure that we have all the information necessary to deliver our Service successfully.

Any of the above forms of data may include information which is communicated electronically, in writing, in a meeting or on the phone. 

We are entitled to process any personal information listed here where necessary to comply with any legal obligations which we are subject to; to establish or defend any legal claims so as to protect our or your legal rights or the legal rights of other interested parties; to obtain or maintain our own insurance coverage or obtain professional advice; or to otherwise manage business risks. In particular for our business, it is important that we collect and retain data on our vetting and general matchmaking process, so as to demonstrate our practices and processes in case of any complaints or legal action made against us or each other, by parents, other hirers of household staff, child carers, other household staff or anyone who has used our Service.


Information we disclose

Your privacy is extremely important to us and we never share your personal information except as set out below.

We disclose personal information in the fulfilment of our Service, by providing the personal information of shortlisted child carers and other household staff to parents and others looking to hire them, for the purposes of making a match. In particular, following our vetting and initial matchmaking process, we share the details of child carers and household staff such as their name, first three letters characters of their postcode or county, qualifications, employment history, and any relevant feedback received from parents or other users of our Service.

We use certain third party data providers to store personal information (“Data Providers”). Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the Data Providers under GDPR and the law. For your information, here is a list of the Data Providers we use:

  • Hosting and mail: G-cloud, G-suite

  • Analytics: Google analytics

  • Storage: Wix, Google

  • Online surveys: Typeform

  • Payments: Wiretransfer

Please note that exceptionally, we may disclose your personal information in the following circumstances:

  1. if we want to sell our business, or our company, we can disclose it to the potential buyer.

  2. we can disclose it to other businesses in our group.

  3. we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.

  4. we can share information with others to protect against fraud, credit risks, or other similar business risks where it is in our or your vital interests to do so.


International Transfers of Data outside the European Economic Area (“EEA”)

The information storage facilities of our Data Providers may be located outside of the EEA, such as in the US. Based on a decision of the European Commission on the adequacy of these countries for the purpose of storing personal information, each of these countries will be protected by appropriate safeguards, such as the use of standard data protection clauses approved or adopted by the European Commission. If you would like to view the privacy policies of our Data Providers, you can do so on their websites.

Whilst we make all reasonable efforts to ensure our Data Providers comply with the standards of the GDPR, unfortunately we cannot control use of such personal information beyond our reasonable control.


Retention of Data

Personal information that we process for any purpose will not be kept for longer than is necessary for that purpose. Subject to overriding legal requirements, as a minimum we will store and retain your personal information for as long as is required to provide our Service. We also retain data on our vetting and matchmaking process for so long as it is possible that any complaints or legal action could be taken in respect of that process.

Whilst it is not possible to specify precisely in advance for how long your personal information will be retained, the period of retention will be determined based on whether or not you remain registered with us (whether as a child carer or other household staff, a parent or other person looking to use our Service) and whether or not you exercise your rights to request that we delete your information. 


Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question. 

Your rights

You, as the data subject, may request deletion of your data at any time in writing, subject to any overriding legal requirement for its retention. This can be in writing to us at our above stated address or alternatively you can send an email to you would like to get in touch.

You are entitled to:

  • request access to, deletion of or correction of your personal information (although please note that this will require your closing of your account with us);

  • request personal information to be transferred to another person or company; and

  • make a complaint to a supervisory authority.

  • specify whether you would like to receive direct marketing communications and/or limit the publication of your information to third parties.

You can modify or withdraw your consent at any time by notifying us, although please note this may affect the extent to which we are able to provide our Service to you or interact with you in future whether as a child carer or other household staff, parent or other user of our Service. 


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of Germany. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the German courts.

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